bigtaka 9's Privacy Policy
This document contains a full explanation of how important your personal data is to us, and how it is collected, stored, and used.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications of the bigtaka 9 platform ("we", "our"). When you create an account on bigtaka 9, use our services, or contact us, you agree to the terms of this Policy.
The purpose of this Policy is to clearly inform you about what types of data we collect, why we collect them, and how that data is used or kept secure. bigtaka 9 believes that transparency and trust are the foundation of a lasting relationship.
If you have not yet read our Terms and Conditions, we encourage you to read that alongside this Policy, as both documents together form the complete legal framework for using the platform.
Information We Collect
bigtaka 9 may collect the following categories of information:
2.1 Registration and Identity Information
- Full name, date of birth, and nationality
- Mobile number and email address
- Username and password (stored in encrypted form)
- Documents provided for identity verification, such as a copy of a national ID card or passport
2.2 Financial Information
- Details of deposit and withdrawal transactions
- Identifying information for bKash, Nagad, or Rocket accounts (not PINs or passwords)
- Transaction history and amounts
2.3 Usage and Technical Information
- IP address, browser type, and operating system
- Platform access times, pages visited, and game play history
- Data obtained from cookies and similar tracking technologies
- Device identifier (Device ID)
2.4 Communication Information
- Records of your conversations with our support team via live chat or email
- Details of your complaints, feedback, or requests
Purpose of Data Collection
bigtaka 9 uses your information for specific and legitimate purposes. The main purposes are listed below:
3.1 Account Management and Verification
Your data is used to verify your identity, create and manage your account, and maintain login security.
3.2 Processing Financial Transactions
Financial information is needed to complete deposits and withdrawals, prevent fraud, and ensure financial security.
3.3 Ensuring Responsible Gaming
bigtaka 9 is committed to protecting our users. Analysing playing patterns to identify potentially risky behaviour and offering support to users is part of our Responsible Gaming Policy.
3.4 Providing Customer Support
Contact information is used to resolve your issues quickly and improve service quality. Our support team is available seven days a week, twenty-four hours a day in Bengali and English via live chat and email.
3.5 Technical Improvement and Security
Technical data is analysed to improve platform performance, address cybersecurity threats, and prevent unauthorised access.
Data Storage and Security
bigtaka 9 uses industry-standard security measures to protect your data. We keep all data transferred between your browser and our servers secure using SSL (Secure Socket Layer) encryption technology.
Personal data is stored on secure servers and can only be accessed by authorised staff for specific reasons. Passwords are always stored in encrypted form — no member of our staff can see your actual password.
Data is retained for as long as your account remains active and for as long as required by legal obligations. After an account is closed, financial transaction data may be kept for a set period in accordance with applicable regulations.
4.1 Response to a Data Breach
Should a data security breach occur for any reason, bigtaka 9 will notify affected users as quickly as possible and take the necessary remedial action.
Sharing Data with Third Parties
bigtaka 9 does not sell your personal data or transfer it to third parties for marketing or advertising purposes. However, data may be shared in the following limited circumstances:
5.1 Service Providers
Trusted organisations engaged for tasks such as transaction processing (bKash, Nagad, Rocket), technology services, and security verification receive only the information they need and are required to work under strict confidentiality agreements.
5.2 Legal Obligations
Data may be provided in response to a legitimate request from a government or law enforcement authority in accordance with applicable law in Bangladesh.
5.3 Fraud Prevention
If a user is suspected of involvement in fraudulent activity, relevant data may be shared with fraud prevention organisations.
Cookie Policy
Cookies and similar technologies are used on the bigtaka 9 website. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions and ensure security — without these, the platform will not function properly.
- Performance Cookies: Used to analyse which parts of the site are used most.
- Preference Cookies: Used to remember your language and interface preferences.
You can manage cookies in your browser settings. However, disabling essential cookies may prevent some services from working correctly.
Your Rights
As a bigtaka 9 user, you have the following rights regarding your data:
7.1 Right to Access Your Data
You may request at any time to know what information we hold about you.
7.2 Right to Correct Your Data
If any information in your profile is incorrect or out of date, you may request that it be corrected.
7.3 Right to Request Deletion of Your Data
In certain circumstances you may request that your personal data be deleted. However, some data may need to be retained for financial security and legal compliance reasons.
7.4 Right to Object to Processing
You may object to marketing communications or data analysis, and we will review your request and take appropriate action.
Protection of Minors
All services on bigtaka 9 are for persons aged 21 or older only. We do not knowingly collect personal data from any minor. If we find evidence that a registered user is under the age of 21, the relevant account will be suspended immediately and the collected data will be deleted.
Changes to This Policy
bigtaka 9 reserves the right to periodically review and update this Privacy Policy. If any significant changes are made, you will be informed via a notice on the website or to your registered email address.
Continued use of the platform after any changes will be taken as your agreement to the updated policy. You are therefore advised to re-read this document after each change.
If you have any questions about this Policy, you can find contact details on our About Us page, or you can contact our support team directly.
Contact and Support
Contact us with any privacy-related questions
If you have any questions, requests, or complaints about this Privacy Policy, please contact us directly through the channels below. Our team is ready to assist in both Bengali and English.
Play Safe at bigtaka 9
Your data is secure, your account is secure — read our Terms and Conditions and learn about Responsible Gaming for full details.